TERMS AND CONDITIONS SNAGSHARP – SNAGGING INSPECTION SERVICES

1. DEFINITIONS “SNAGSHARP”, “WE”, “US”, “OUR” REFERS TO SNAGSHARP, THE PROVIDER OF SNAGGING INSPECTION SERVICES. “YOU”, “CLIENT” REFERS TO THE PERSON OR ORGANISATION BOOKING THE INSPECTION. “PROPERTY” REFERS TO THE RESIDENTIAL DWELLING BEING INSPECTED. “REPORT” REFERS TO THE WRITTEN SNAGGING REPORT PROVIDED FOLLOWING INSPECTION.

2. SCOPE OF SERVICES 2.1 SNAGSHARP PROVIDES VISUAL, NON-INVASIVE SNAGGING INSPECTIONS OF NEW-BUILD OR RECENTLY CONSTRUCTED RESIDENTIAL PROPERTIES. 2.2 INSPECTIONS ARE LIMITED TO ACCESSIBLE AREAS OF THE PROPERTY AT THE TIME OF I NSPECTION. 2.3 WE DO NOT MOVE FURNITURE, FLOOR COVERINGS, INSULATION, FIXED PANELS, OR PERSONAL BELONGINGS. 2.4 OUR SERVICE DOES NOT CONSTITUTE A STRUCTURAL SURVEY, BUILDING SURVEY, VALUATION, OR WARRANTY INSPECTION.

3. LIMITATIONS OF INSPECTION 3.1 THE INSPECTION CARRIED OUT BY SNAGSHARP IS VISUAL ONLY AND DOES NOT INCLUDE DESTRUCTIVE OR INVASIVE TESTING. 3.2 SNAGSHARP IS NOT RESPONSIBLE FOR: LATENT OR HIDDEN DEFECTS DEFECTS CONCEALED BY FIXTURES, FINISHES, OR FURNISHINGS I SSUES ARISING AFTER THE INSPECTION DATE 3.3 THE INSPECTION DOES NOT INCLUDE: GAS, ELECTRICAL, DRAINAGE, OR HEATING SYSTEM TESTING BEYOND BASIC VISUAL CHECKS CERTIFICATION OR CONFIRMATION OF COMPLIANCE WITH BUILDING REGULATIONS OR WARRANTY PROVIDER STANDARDS (E.G. NHBC, LABC, PREMIER GUARANTEE)

4. BOOKING AND ACCESS 4.1 THE CLIENT IS RESPONSIBLE FOR ENSURING: LEGAL ACCESS TO THE PROPERTY UTILITIES ARE CONNECTED WHERE REQUIRED THE PROPERTY IS SAFE AND READY FOR INSPECTION 4.2 SNAGSHARP RESERVES THE RIGHT TO CANCEL OR SUSPEND AN INSPECTION IF ACCESS IS DENIED OR UNSAFE CONDITIONS ARE PRESENT.

5. FEES AND PAYMENT 5.1 FEES ARE AGREED AT THE TIME OF BOOKING WITH SNAGSHARP. 5.2 FULL PAYMENT IS REQUIRED PRIOR TO OR ON THE DAY OF INSPECTION, UNLESS OTHERWISE AGREED IN WRITING. 5.3 LATE OR NON-PAYMENT MAY RESULT IN THE SNAGGING REPORT BEING WITHHELD.

6. CANCELLATIONS AND RESCHEDULING 6.1 CANCELLATIONS MADE 48 HOURS OR MORE BEFORE THE INSPECTION MAY BE RESCHEDULED WITHOUT CHARGE. 6.2 CANCELLATIONS WITHIN 48 HOURS OF THE INSPECTION MAY BE CHARGED UP TO 100% OF THE I NSPECTION FEE. 6.3 MISSED APPOINTMENTS OR REFUSED ACCESS WILL BE TREATED AS LATE CANCELLATIONS.

7. SNAGGING REPORT 7.1 SNAGSHARP WILL PROVIDE THE SNAGGING REPORT WITHIN THE AGREED TIMEFRAME (TYPICALLY 24–72 HOURS). 7.2 THE REPORT: I S PREPARED SOLELY FOR THE CLIENT MUST NOT BE ALTERED, EDITED, OR SELECTIVELY EXTRACTED 7.3 THE REPORT MAY BE SHARED WITH DEVELOPERS, BUILDERS, OR WARRANTY PROVIDERS, BUT REMAINS THE INTELLECTUAL PROPERTY OF SNAGSHARP.

8. LIABILITY 8.1 SNAGSHARP’S LIABILITY IS LIMITED TO THE COST OF THE INSPECTION FEE PAID. 8.2 SNAGSHARP IS NOT LIABLE FOR: FAILURE OF DEVELOPERS OR CONTRACTORS TO RECTIFY REPORTED DEFECTS CONSEQUENTIAL OR INDIRECT LOSSES DELAYS OR ISSUES CAUSED BY THIRD PARTIES 8.3 NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

9. CONSUMER RIGHTS 9.1 SNAGSHARP OPERATES IN ACCORDANCE WITH THE CONSUMER RIGHTS ACT 2015. 9.2 ANY CONCERNS OR COMPLAINTS MUST BE RAISED IN WRITING WITHIN 14 DAYS OF RECEIVING THE REPORT.

10. CONFIDENTIALITY & DATA PROTECTION 10.1 SNAGSHARP PROCESSES PERSONAL DATA IN ACCORDANCE WITH UK GDPR AND THE DATA PROTECTION ACT 2018. 10.2 CLIENT INFORMATION WILL NOT BE SHARED WITH THIRD PARTIES WITHOUT CONSENT, UNLESS LEGALLY REQUIRED.

11. INTELLECTUAL PROPERTY 11.1 ALL REPORTS, PHOTOGRAPHS, TEMPLATES, AND WRITTEN CONTENT PRODUCED BY SNAGSHARP REMAIN ITS INTELLECTUAL PROPERTY. 11.2 NO CONTENT MAY BE REPRODUCED OR USED FOR COMMERCIAL PURPOSES WITHOUT PRIOR WRITTEN PERMISSION FROM SNAGSHARP.

12. FORCE MAJEURE SNAGSHARP SHALL NOT BE HELD LIABLE FOR DELAYS OR FAILURE TO PERFORM DUE TO CIRCUMSTANCES BEYOND REASONABLE CONTROL, INCLUDING EXTREME WEATHER, ILLNESS, OR SITE RESTRICTIONS.

13. GOVERNING LAW THESE TERMS & CONDITIONS ARE GOVERNED BY THE LAWS OF ENGLAND AND WALES, AND ANY DISPUTES SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE ENGLISH COURTS.

14. ACCEPTANCE BY BOOKING AN INSPECTION WITH SNAGSHARP, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS.